职责描述： - Participate in the formulation and implementation of European user rights, user community strategy, user loyalty planning and operation，development of design loyalty products (NIO point \ NIO value); - Operate user IP and user community to increase the engagement and activity of NIO European user community; - Integrate European market communication and performance marketing, complete the regional support of marketing assets in various national markets, cobranding cooperative operation in Pan-European regions; - Enabling the user communities in various national markets to improve their operational capabilities, Support local teams to generate more UGC, design EU wide APP functions; - Cross regional events and UGC generation,Plan and execute Pan-European events, initial european volunteers and users for big events; - Enabling local operation teams to increase user satisfaction,Follow up Ｏn low star ratings and monitor the progress. 任职要求： - 5 years of work experience with 3 years of community experience preferred; - Strong experience managing fast scaling and highly user centric customer support teams a ideally in a community or premium lifestyle environment; - Can adapt quickly to changes and new challenges; - Understands user journey, service design, experience design and product design; - Experience in building and scaling customer success operations, in a fast-paced start-up environment; - The ability to effectively influence and communicate; - A passion for NIO and ensuring an outstanding user experience; - Strong English and German written and verbal skills.