职责描述： - Responsible for the technical support in Europe, timely respond to the technical support needs of each country in Europe, and determine the repair solution quickly . - Responsible for Ｏn-site technical support when the new country starts after-sale business, to ensure the normal operation of the new country. - Conduct regular technical visits and carry out regional and headquarters technical exchanges to continuously improve regional technical capabilities. - Assist in quality information collection, early warning of major and high risk problems, and promote the quick resolution of quality problems. - Compile andrelease the technical notices and technical newsletters, and typical maintenance cases. - According to the requirements of headquarters SO Academy, organize and carry out the new model technical training, mechanical and electrical level training and level certification, etc. - Fulfil other tasks assigned by line manager. 任职要求： - Fluent in oral English, ability to write and review technical documents in English. - College degree. - New energy vehicle diagnosis and maintenance experience, professional experience in mechanical and electronic maintenance, experience in software development or software quality management is preferred. - Familiar with diagnostic tools and experience in CAN data analysis. - Familiar with after-sales technical support, quality information feedback process, strong logical thinking, communication and coordination ability. - Proficient in EXCEL, PPT and other office software. - Ability to work under pressure and learn, proactive, team player and result oriented.