职责描述： - Responsible for setting up Europe technical support operation system and making relevant documents. - Responsible for building the European technical support team and ensure the normal operation of the team. - Responsible for the preparation and planning of the construction of the European technical support center, as well as the project follow-up and final acceptance. - Responsible for planning and following up the technical support to ensure the technical capacity of several European countries. - According to business needs, arrange visits to regional/service centers in several European countries to understand the front-line work situation and pain points. - Organize and analyze European technical operation regularly, and organize internal and external communication and report work . - Select key regions/service centers to carry out targeted technical rectification and capacity improvement actions. - Other technical operation related work. 任职要求： - Bachelor degree or above, proficient in spoken and written English, able to communicate in English without barrier. - At least 5 years experience in after sales technical support or operation. - Familiar with automotive products, in-depth understanding of after-sales operation process and specification. - New energy vehicle related maintenance and diagnosis experience is preferred. - Proficient in WORD, EXCEL, PPT and other office software. - Good communication, coordination and project management skills - Good ability to work under pressure and learning. - Self-motivated, team player and self-challenging.