语言要求: 普通话二级 英语;中文能作为工作语言,英语熟练更佳;
任职资格:男,柬埔寨公民;根据候选人自身情况与公司战略在公司培训后驻柬埔寨。Language requirements: Mandarin at Level 2, English; Chinese can be used as a working language, and proficiency in English is preferred.Qualifications: Male, Cambodian citizen;based On the candidate's own situation and the company's strategy, they will be stationed in Cambodia after the company's training.工作内容Position Description :内部协调沟通:和总部沟通技术细节;技术支持:通过不同的渠道为代理商提供技术支持,包括电话,电子邮件,客户管理系统,或者在线为终端用户提供维修服务;零件管理:更新和维修技术文件包括服务指南,零部件编码和质量提升文件;与其他相关部门协调,提供解决方案和积极主动的行动;软件及系统:在客户管理信息系统中管理分享维修经验;信息收集整理:收集、分析和报告质量信息;Internal coordination and communication: communicate technical details with headquarters;Technical support:provide technical support to agents through different channels, including telephone, E-mail, customer management system, or Online maintenance services for end users;Spare parts management:update and repair technical documents including service report, parts code and quality improvement technical documents;Coordinate with other related departments to provide solutions and proactive actions;Software and systems: manage and share maintenance experience in customer management information system; Support partners to provide services to end users;Information collection :collect、analyze; and report quality information;